Return Policy
At N Beauty, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.
Return Eligibility
You may return products within 7 days of receipt for a refund, provided they meet the following conditions:
- The product is in its original, unused condition.
- All packaging, including any seals and tags, is intact.
- The product is accompanied by the original receipt or proof of purchase.
Non-Returnable Items
The following items cannot be returned:
- Products that have been used or altered.
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 7 days after delivery.
Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at [your email address] or call us at [your phone number] within 7 days of receiving your order. Provide your order number, details of the product you wish to return, and the reason for the return.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to send the product back to us.
- Ship the Product: Securely pack the product in its original packaging and include the RAN. Ship the product to the address provided in the return instructions.
Refunds
Once we receive your returned product, we will inspect it to ensure it meets our return conditions. If approved, we will process your refund. Please note:
- Refunds will be issued using the original payment method.
- It may take up to 7-10 business days for the refund to appear in your account, depending on your payment provider.
Shipping Costs
- The customer is responsible for the shipping costs of returning the product.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info-nbeauty@gmail.com. We will arrange for a replacement or refund, including the return shipping costs for defective items.
Order Processing and Shipping
- Orders are processed and dispatched within 3 business days.
- Shipping is available only within the UAE.
Contact Us
If you have any questions about our Return Policy, please contact us:
N Beauty
United Arab Emirates
Email: info-beauty@gmail.com
Thank you for shopping with N Beauty. We appreciate your business and strive to provide you with the best possible shopping experience.